At GearHarbour, we want customers to receive the correct, functional parts they paid for. However, automotive parts require accuracy, and returns create real logistical cost. This policy clearly defines when returns are accepted, when they are not, and what is required.
By placing an order on GearHarbour.com, you agree to the following terms.
Eligible Returns
You may request a return if ALL of the following conditions are true:
The return request is submitted within 30 days of delivery.
The item(s) are unused, uninstalled, and undamaged.
All original packaging, manuals, accessories, and labels are included.
The part is NOT custom-ordered or made-to-order.
If any of the above is missing, we may reject the return or charge a restocking fee.
Non-Returnable Items
We do NOT accept returns for:
Installed, used, or test-fit items
Electrical components
Items missing original packaging
Custom, special-order, or clearance items
Software-linked parts (tuners, modules, etc.)
Fluids, chemicals, or hazardous materials
Items damaged during installation
If you ordered the wrong part because you guessed, that is not our fault. Research before buying.
Incorrect or Defective Items
If we sent you the wrong item, or it arrived defective:
Contact us within 7 days of delivery.
Provide clear photos/videos of the issue.
We will determine replacement or refund after inspection.
We don’t refund based on assumption — we verify.
Return Shipping Costs
If we are at fault → we cover shipping.
If you are at fault → you pay return shipping.
This is standard industry practice.
Restocking Fees
A 15–25% restocking fee may apply if:
Packaging is opened
Item requires inspection/handling
Manufacturer charges restocking fees
This exists to discourage abuse.
Refund Processing Time
After we receive and inspect your return:
Refunds typically take 5–10 business days
Refunds are issued to the original payment method
We refuse chargebacks abuse and will dispute them.
Lost or Damaged Returns
We are not responsible for:
Shipments lost by the carrier on the way back
Items damaged due to poor packing
Package responsibly. Use tracking.
Fitment Responsibility
It’s your responsibility to:
Check part numbers
Verify compatibility
Confirm OEM references
If you gamble on fitment, expect to lose.
Unapproved Returns
If you send something back without authorization:
We will refuse delivery, OR
Return it at your expense, OR
Dispose of it without refund
Get RMA approval first.
Exchanges
Exchanges are handled the same way as returns:
Return the original item
Place a new order
We don’t “hold” replacement inventory.
Warranty Claims
Warranty length varies by brand. Warranty covers:
Manufacturer defects
Warranty does not cover:
- Poor installation
- Misuse/abuse
- Racing environments
- Normal wear and tear
- We are not responsible for a manufacturer’s decision.
Important Reality Check
Auto parts retailers deal with part abuse constantly. We enforce policies fairly, but firmly. If that bothers you, don’t buy. We only want customers who act in good faith.
How to Start a Return
Email: support@gearharbour.com
Include:
Order number
Reason for return
Photos (if damaged/wrong)
Condition of the item
We respond within 24–48 hours.
Policy Changes
GearHarbour reserves the right to update this policy at any time without notice. The version posted at the time of purchase applies.