Thank you for shopping at GearHarbour. The following Shipping Policy applies to all orders placed on our website and outlines processing times, shipping methods, delivery expectations, and restrictions.
Shipping Locations
We currently ship within the United States only.
We do not ship internationally at this time, including U.S. territories, APO/FPO addresses, or PO boxes (unless otherwise eligible by carrier).
Order Processing Times
Most orders are processed within 1–3 business days, depending on product availability and warehouse location.
- Orders placed on weekends or holidays will be processed the next business day.
- Orders containing oversized, heavy, or specialty items may require additional processing time.
You’ll receive a confirmation email when your order is placed and another when it ships.
Shipping Methods & Delivery Estimates
We use reputable carriers including:
- UPS
- FedEx
- USPS
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
- Freight Shipping (large/oversize items): 7–14 business days
Delivery times are estimates, not guarantees. Factors such as weather, carrier delays, or high seasonal demand may affect transit times.
Order Tracking
Once your order ships, you will receive a tracking number via email.
Tracking information may take up to 24 hours to update after leaving the warehouse.
Split Shipments
To reduce delays, items may ship separately from different warehouses based on availability. You will receive tracking information for each package.
Shipping Costs
Shipping rates are calculated at checkout based on:
- Weight
- Dimensions
- Destination
- Service level
Oversized or heavy items may incur additional freight charges. These will be displayed before you complete your purchase.
Delivery Issues
It is the customer’s responsibility to provide accurate shipping information. GearHarbour is not responsible for:
- Lost or stolen packages marked as delivered
- Delays caused by carriers
- Additional fees due to incorrect addresses
If you believe your package is lost, contact us within 7 days of the stated delivery date so we can assist you.
Damaged Shipments
If your order arrives damaged:
- Take clear photos of the packaging and product.
- Contact us immediately at support@gearharbour.com.
- Keep all packaging materials.
We will work with the carrier or supplier to resolve the issue promptly.
Backorders & Preorders
If an item becomes unavailable after purchase:
- We will notify you by email.
- You may choose to wait, select a replacement, or cancel for a full refund.
Preorder ETA dates are estimates and subject to change.
Address Changes
Once an order is submitted, we cannot guarantee address changes.
Contact support immediately if modifications are required.
Refused or Undeliverable Packages
Packages returned due to refusal, incorrect addresses, or failed delivery attempts may incur:
- Reshipment fees
- Restocking fees (if returned)
We will contact you before taking further action.
Contact Us
If you have any questions regarding shipping, reach out to us at: support@gearharbour.com
We respond within one business day.